All third-party verification documentation goes in the tenant file, telephone verification must record who was called and when, and an original document that cannot be copied needs a written note

s8.certification.documenting_third_party_and_telephone_verification · v1.0.0

The owner must include verification documentation in the tenant file. All third-party verification documentation must be put in the tenant file, including EIV Income Reports and verifications received from sources by mail. Where information is verified by telephone the owner must record and file the third party's name, position and contact information, the information the third party reported, the name of the person who conducted the telephone interview, and the date and time of the call. Original documents should be photocopied and the photocopy placed in the tenant file, with originals of tenant-provided documents returned to the tenant; where an original cannot be copied, a clear note to the file must describe the type of document, the information it contained, the name of the person who reviewed it and the date of that review.

Confidence

high

Effective from

2013-08-07

Last reviewed

2026-09-01