An accommodation request must receive a prompt response and, on refusal, a discussion of alternatives

xp.fair_housing.prompt_response_and_interactive_process · v1.0.0

An owner has an obligation to respond promptly to a reasonable accommodation request; undue delay in responding may itself be treated as a failure to accommodate. Where the owner refuses a request as unreasonable, the owner should discuss with the requester whether an alternative accommodation would effectively meet the disability-related need without a fundamental alteration or an undue financial and administrative burden, and must grant such an alternative if one exists. A failure to reach agreement operates as a denial of the request.

Confidence

medium

Effective from

2004-05-17

Last reviewed

2026-08-31